Send/Receive Issues in Auditor

Auditor Can't Access the Server

Assuming your internet connection is not the problem, you most likely need to go to Maintenance / Properties / Internet tab and enter your Auditor username and password. If you don't know your username and/or password, ask your conference treasurer, who will either provide it to you or get it for you from Jewel's conference tech support. If you are a Jewel Tech Support contractor and don't know your password, contact Myla.

Database Uploads from Auditor to Wrong Server

This is not an issue for conference users, but only for Jewel Tech Support contractors who use the "Universal" version of Auditor and can access servers for various conferences. If a database from a conference with a Jewel contract defaults to the Universal server, the EntityID needs to be set. See Beginning Balances and Other Setup Issues.

There are a few users whose EntityIDs direct them to a specific conference's server, but that conference no longer has a contract with Jewel (NV-UT is the most common culprit). The solution is to a) remove the EntityID as it really doesn't do any good when not connected to a particular conference anyway, or b) be careful to change the server setting from NV-UT to Universal every time you upload. If it gets sent to the NV-UT server, the treasurer cannot download it, so they will receive an older file and then panic because all their information is "lost".

File Sent By Treasurer Isn't On the Server

If a treasurer has sent their file and received confirmation that the file was received by the Jewel server, but you don't see it, then the file is on a different server. Ask the treasurer what conference name they see in the lower left corner of their Jewel Home Page, just above their church name. If there is no conference name there, they have the "Universal" version of Jewel, which is correct if their conference does not have a contract with Jewel. If their conference does have a contract with Jewel, then it should have their conference's name.

Treasurers who have the wrong version of Jewel should get the correct version as soon as possible, so that their backup files and remittance reports go to the correct conference. The old version will need to be uninstalled, then the correct version installed. This shouldn't affect the database, but always back up just in case.